Handle the high-volume calls humans shouldn't have to.
Plan-expiry and bill reminders, L0 network troubleshooting, proactive outage notifications, OTT renewals and the most proven enterprise use case of all — L1 IT helpdesk password and MFA resets with identity verification.
Industry Intelligence · Telecom & IT
What Speaksy runs in this vertical
Production flows from Industry Intelligence — structured, bounded, with a defined human handoff. 20 flows ready to deploy.
Telecom
9 objects · press play to hear a sample
Media, OTT & entertainment
4 objects · press play to hear a sample
IT services / enterprise IT
7 objects · press play to hear a sample
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Book a Telecom & IT demoWhere the agent stops — and a human takes over
Genuine bill disputes, retention negotiations beyond the fixed offer matrix, and persistent technical faults escalate to humans — the agent hands over a pre-filled ticket so nobody repeats themselves.
Telecom & IT voice AI, common questions
Is L1 IT helpdesk automation actually reliable?
Password and MFA resets are the most proven enterprise voice use case: identity verification followed by a bounded Active Directory action. It's structured, repeatable and auditable, which is exactly where voice agents match or beat human consistency.
How does it help during a network outage?
It makes proactive outbound calls to everyone in the affected area with status updates, which massively deflects the inbound call spike that would otherwise overwhelm your support lines.
Can it handle retention and churn without discounting recklessly?
Yes. On a port-out or expiry signal it captures the reason and presents a pre-approved offer from a fixed retention matrix — never an open-ended negotiation. Genuine negotiations route to a human.
Can it create tickets in ServiceNow or Jira?
Yes. It logs tickets with the correct category and priority, reads back the ticket number and SLA, and for anything it can't resolve it escalates with a pre-filled ticket attached.
Language Lab
Every language your Telecom & IT customers speak
Hover a language — see the script and the region. Built from real speech research, not generic translation.
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Hear it on your number.
Then decide.
A 20-minute conversation. Your use case. Your language. A live call — not a slide deck.