Security & Trust
Built for BFSI scrutiny. Defaults, not add-ons.
When your AI talks to lakhs of customers about money, security isn't a checklist for the sales deck — it's platform physics. Here's exactly how Speaksy protects your calls and your customers.
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MAXIMUM PRIVACYYour data.
Your data.
Encrypted.
Data residency & DPDP
- All voice data — audio, transcripts, metadata — processed and stored on Indian servers
- Workspace-level retention policies with automatic purge
- Data Processing Agreements aligned to the DPDP Act, 2023
- Private VPC and on-premise deployment on Enterprise plans
Encryption & access
- AES-256 encryption at rest for recordings, transcripts and credentials
- TLS 1.3 for every connection; SRTP options on supported trunks
- Provider API keys stored in an encrypted vault, never in logs
- Role-based access control with SSO/SAML on Enterprise
Call-time protections
- Real-time PII masking: PAN, Aadhaar and card numbers redacted as transcripts stream
- TRAI calling-window enforcement (9 AM – 9 PM) at platform level
- DND registry scrubbing before any lead enters a dial queue
- Configurable AI-disclosure openings where policy requires
Auditability
- Immutable versioning of every agent graph — provable script for every historical call
- 23-parameter automated QA on 100% of conversations
- Tamper-evident audit logs for config changes and data access
- SOC 2 / ISO 27001-aligned controls; reports available under NDA
Straight answers
What infosec teams ask us first.
Do you train models on our call data?
Not without explicit opt-in. Customer call data is used to serve your calls. Workspaces that opt into model improvement contribute only PII-scrubbed, aggregated audio.
Can our LLM/STT providers see customer PII?
Transcripts are PII-masked in-stream before leaving the pipeline boundary, so downstream providers receive redacted text. With BYO-keys you also control exactly which providers are in the path.
Where exactly is data stored?
Mumbai and Hyderabad regions by default. Enterprise customers can pin storage to a specific region or their own VPC.
How do we report a vulnerability?
security@speaksy.in — we acknowledge within 24 hours, and we don't play games with researchers acting in good faith.
Security questionnaire or VAPT scope to discuss? security@speaksy.in
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Hear it on your number.
Then decide.
A 20-minute conversation. Your use case. Your language. A live call — not a slide deck.